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29 Aug Complaints

Guest Post :: Why Customer Complaints are an Opportunity to Cherish (not fear)

By: Liz Burton If you work in customer service or a customer-facing role, you probably wince at the thought of having to handle an irate customer as they aggressively list numerous problems with your service.

25 Aug Olympics

Lessons from the Olympics

I have to admit it. I am a sports junkie. I found myself glued to the Olympics the past two weeks watching sports, some I had actually never heard of…things like canoe slalom. While everyone

9 Aug PCI

Guest Post :: Debunking the Myths of PCI Compliance

Payment Card Industry (aka PCI) compliance is a set of practices that govern data security across an extensive series of credit and debit card payments. Businesses must comply with these requirements outlined by the PCI

4 Aug Mom2

A Tribute to Mom

It is a tradition in my religion to do a short memorial service at various times after a family member dies. This week it will be three years since my mom, Ann, passed away and

1 Aug Business Communication Duplicate model

Guest Post :: Using the Internet for Face-to-Face Networking

By: Tim Backes At Vetter, an online employee suggestion box, we live, breathe, and sleep all things virtual. In fact, one of the biggest value propositions that our product offers is that it’s cloud-based, allowing

27 Jul Election

Politics

You can’t get away from it. The endless political analysis – morning, noon, and night. Robo-calls. Junk mail. Email. Political conventions. I think of myself as a pretty engaged citizen, but like most Americans I

14 Jul brand

Guest Post :: Building a Brand from a One-Person Shop to a Global Business

By: David S. London, VP of Sales for CPV Manufacturing When CPV Manufacturing first started, our founder, Isaiah Engle, never imagined the company would reach such great successes. He also never thought the business would

11 Jul SBO

Can you Spot the Owner?

Years ago, as a little girl, I remember going to Meijer with my dad. We were out in the parking lot and he stopped to chat with a man who was picking up bits of

27 Jun MobileApps

Guest Post: How a Mobile App can take your Small Business to the Next Level

By: Red Foundry A mobile app may be the one missing piece from your business marketing strategy. Having one could help you attract new customers and strengthen existing customer relationships. Explore how a dedicated business

17 Jun Leadership

NSBA Leadership Conference: The Recap

There is nothing like getting together with a group of small business owners from around the country to network, get critical updates on legislation and hear from thought leaders. That’s what I did this past