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Recent Articles:

22 May

Think “Customer” before you Think “Customer Service”

Customer service. It is critical to maintaining long-term relationships with customers. Organizations like Nordstrom and Disney have shared their secrets to great service over the years. Michael Brown challenged the traditional thinking on customer service

9 May

Show Me the Money

Ask any small business person about the challenges they face and at least one will be access to capital. In simple terms M-O-N-E-Y. Often no one wants to lend you money when you need it.

26 Apr

Content. Content. Content.

Everywhere you look there is an explosion of video by businesses across various platforms; company websites, business YouTube channels, Facebook live events and other social media platforms. In the past, music videos were trendy. While

14 Apr

What You Need to Know about Credit Card Acceptance – the Complete Checklist

Americans are hooked on plastic. And with the correct approach, you can situate your business to tap into this large and worthwhile market. That said, from integration to payment security to customer service, there are

16 Mar

International Women’s Day

I have been thinking about writing this for a week, but I was too busy working so please excuse the delay. According to the International Women’s Day website, March 8th was “a global day celebrating

27 Feb

It’s a Priority

I recently attended the Small Business Congress in Washington, DC. This was a gathering of small business owners from across the country who meet every two years to listen, learn, and then vote on the priorities

20 Feb

How to be a Small Business Advocate

If you care about something, you advocate for it. I care about small business, so I use every opportunity to spread the word. To advocate means, “to speak or write in favor of; to support

30 Jan

Instill Confidence with Communication

It’s a simple truth. Consistent communication in an organization instills confidence. In fact, companies with engaged employees outperform those without by 202%. This is especially important with employees who are being asked to do more

12 Jan

If you sell based on price…Read This!

It’s that time of year when many companies are renegotiating contracts and service agreements. I am doing just that with a number of our large customers. It reminded me of a few things which are

7 Dec

The Art of Holiday Gift Giving

It’s that time of year-time for gift giving to show appreciation for clients and partners.  I admit it – I love to show customers how important they are to our company and how much we