In my work with corporate clients, I see first-hand that they have a variety of vehicles for internal and external communications. That’s the good news. It shows they value it. The bad news? Many are
Small business owners are generally optimistic, but is the “honeymoon” over? The Mid-Year Economic Report released last week by the National Small Business Association is telling. In full disclosure, I sit on the Board of
By: Jock Purtle If you’re like any other entrepreneur that wants to sell their business, you want to get the highest price possible. To get the maximum value for the sale of your eCommerce store, you
The business plan has been the “must” for every would-be entrepreneur. When I first started out, I read all the books about how to create the perfect one before I ventured out to get funding.
By: Eric Bullen The art of communicating with your customers has evolved over the years, but despite the advent of social media and other forms of online interaction, the humble email remains the number one
Every day, business owners makes countless decisions. Some have long-term, significant impact on the business. Others are small ones. It is important to think through decisions. However, you should be aware overthinking decisions can lead
Facebook is arguably the “most social” of the social media platforms when it comes to sharing content. Recently, Mark Zuckerburg announced a new purpose for his creation: “Give people the power to build community and
We just celebrated Father’s Day and in honor of my dad, who will be 93 in just a few short weeks, I wanted to share some of his business wisdom. I am the owner of
Last week I shared my views that real customer service begins with serving the right customer for your business. Once you identify that customer it is time to dig deep into how to provide unparalleled service.
Customer service. It is critical to maintaining long-term relationships with customers. Organizations like Nordstrom and Disney have shared their secrets to great service over the years. Michael Brown challenged the traditional thinking on customer service