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Recent Articles:

29 Jun

Upgrade your Facebook Page with Cover Videos

Facebook is arguably the “most social” of the social media platforms when it comes to sharing content. Recently, Mark Zuckerburg announced a new purpose for his creation: “Give people the power to build community and

19 Jun

5 Lessons from my Dad the Dry cleaner

We just celebrated Father’s Day and in honor of my dad, who will be 93 in just a few short weeks, I wanted to share some of his business wisdom. I am the owner of

31 May

Customer Service – a Team Effort

Last week I shared my views that real customer service begins with serving the right customer for your business. Once you identify that customer it is time to dig deep into how to provide unparalleled service.

22 May

Think “Customer” before you Think “Customer Service”

Customer service. It is critical to maintaining long-term relationships with customers. Organizations like Nordstrom and Disney have shared their secrets to great service over the years. Michael Brown challenged the traditional thinking on customer service

9 May

Show Me the Money

Ask any small business person about the challenges they face and at least one will be access to capital. In simple terms M-O-N-E-Y. Often no one wants to lend you money when you need it.

26 Apr

Content. Content. Content.

Everywhere you look there is an explosion of video by businesses across various platforms; company websites, business YouTube channels, Facebook live events and other social media platforms. In the past, music videos were trendy. While

14 Apr

What You Need to Know about Credit Card Acceptance – the Complete Checklist

Americans are hooked on plastic. And with the correct approach, you can situate your business to tap into this large and worthwhile market. That said, from integration to payment security to customer service, there are

16 Mar

International Women’s Day

I have been thinking about writing this for a week, but I was too busy working so please excuse the delay. According to the International Women’s Day website, March 8th was “a global day celebrating

27 Feb

It’s a Priority

I recently attended the Small Business Congress in Washington, DC. This was a gathering of small business owners from across the country who meet every two years to listen, learn, and then vote on the priorities

20 Feb

How to be a Small Business Advocate

If you care about something, you advocate for it. I care about small business, so I use every opportunity to spread the word. To advocate means, “to speak or write in favor of; to support