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Recent Posts in ‘Savvy’

Is it time for a Communication Makeover?

In my work with corporate clients, I see first-hand that they have a variety of vehicles for internal and external communications. That’s the good news. It shows they value it. The bad news? Many are out-of-date and have not evolved for many years. It’s easy to fall into the trap of continuing to churn out […]

Mid-Year Economic Report

Small business owners are generally optimistic, but is the “honeymoon” over?  The Mid-Year Economic Report released last week by the National Small Business Association is telling. In full disclosure, I sit on the Board of this organization and participated in the survey. This survey provides solid data from business owners who are members and non-members […]

Guest Post :: How to Pick the Perfect Time to Sell your eCommerce Business

By: Jock Purtle If you’re like any other entrepreneur that wants to sell their business, you want to get the highest price possible. To get the maximum value for the sale of your eCommerce store, you need to pay close attention to the timing of the sale.  Perfect timing can mean the difference of tens of […]

The Business Plan

The business plan has been the “must” for every would-be entrepreneur. When I first started out, I read all the books about how to create the perfect one before I ventured out to get funding. While everyone has their own twist on what to include, there are some typical components. They range from an executive […]

Guest Post :: Email Marketing Cheats for your Business

By: Eric Bullen The art of communicating with your customers has evolved over the years, but despite the advent of social media and other forms of online interaction, the humble email remains the number one medium for communication between customers and businesses, 46 years after the very first email was sent in 1971 – Yes, […]

Are you Overthinking Business Decisions?

Every day, business owners makes countless decisions. Some have long-term, significant impact on the business. Others are small ones. It is important to think through decisions. However, you should be aware overthinking decisions can lead to paralysis, missed opportunities, and slow your business to a crawl. So why don’t people choose to make timely decisions? […]

Upgrade your Facebook Page with Cover Videos

Facebook is arguably the “most social” of the social media platforms when it comes to sharing content. Recently, Mark Zuckerburg announced a new purpose for his creation: “Give people the power to build community and bring the world closer together.” It got me thinking…what will this new purpose do for companies and why are some […]

5 Lessons from my Dad the Dry cleaner

We just celebrated Father’s Day and in honor of my dad, who will be 93 in just a few short weeks, I wanted to share some of his business wisdom. I am the owner of a media production company but my education in business began long before I started the business. It began in the […]

Customer Service – a Team Effort

Last week I shared my views that real customer service begins with serving the right customer for your business. Once you identify that customer it is time to dig deep into how to provide unparalleled service. With all the technology and systems available to business today, you might think it is easy.  It’s not. The problem […]

Think “Customer” before you Think “Customer Service”

Customer service. It is critical to maintaining long-term relationships with customers. Organizations like Nordstrom and Disney have shared their secrets to great service over the years. Michael Brown challenged the traditional thinking on customer service in his book, Fresh Notes on Customer Service. His premise is customers should come second and the emphasis should be […]